Telephonic case management; “What is important?”

This infographic of the HIN shows what is important when making a telephonic connection to you patient, customer or member. Great things to notice about this infographic:

  • It’s important to give support via telephone. Optimal length is 1 year, for the first few months bi-weekly then monthly.
  • Tailoring your questions to the specific population is very important for great engagement.

Making the Connection with Telephonic Case  Management: 4 Key Areas

Source: Healthcare Intelligence Network


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